Problem | Check | |
---|---|---|
No lights come on when the board is plugged in | This is the first time I've plugged my board in | A computer USB port or old mobile charger can be used to power the board. If you don't see any lights come on then try another port in your computer, or try another charger and/or wall socket. Plug another device into your charger to see if that receives power. |
The board was working previously | Check that your USB port or charger are still proving power by plugging in another device. | |
It's late at night | Late at night there may be no trains running, when this happens you will see no lights on the board. | |
I can't connect to the traintrackr WiFi network | I can't see it in my list of WiFi networks | Make sure the board is powered and you have pressed the 'flash' button. All the lights on the board should turn on to let you know you are in WiFi setup mode. |
I've pressed the flash button but no lights come on | The board may not have power, check that your USB port or charger are still proving power by plugging in another device. | |
I've pressed the flash button and all the lights on the board are on but I still can't see the Wifi network | Sometimes it takes a while for the list of networks to refresh, try waiting a minute and looking again | |
I can see the network but can't connect to it | This can happen if you have powered the board but haven't pressed the flash button | |
I'm being warned there is no internet connection on the traintrackr Wifi network | This is normal, you can click 'ignore' to this message and proceed with the setup process |
Each generation of our products has it's own set of LED codes, to determine which generation of product you have, check how many status LEDs your board has.
Problem | Check |
---|---|
Board cycling through every light | Board ready for setup, goto https://www.traintrackr.co.uk/setup to get started |
1 Single light on | System is booting, this should last for about 5 seconds after you have plugged the board in |
2 Flashing lights | System error, please contact us for support - support@traintrackr.co.uk |
3 Flashing lights | Can't connect to the WiFi network or server. Check your router is powered and connected to the internet. If it is then try disconnecting and reconnecting the power to your board. If this doesn't work after 2 or 3 times then try going through the setup process to verify your WiFi details |
4 Flashing lights | Invalid access key, go through the setup process and verify your access key here |
All lights on | You are in WiFi setup mode, if you don't intend to be in this mode then disconnect and reconnect the power to restart the board. |
Random lights come on and change every minute | The board is working as expected, these are the trains running through the network. We update them every minute as we get data from the transport network. |
No lights on | Is the board powered? Check that your USB port or charger are still providng power by plugging in another device. |
There may have been an error, disconnect and reconnect power to reset board. | |
Late at night there may be no trains running, when this happens you will see no lights on the board. |
Problem | Check |
---|---|
Board cycling through every light | Board ready for setup, goto https://www.traintrackr.co.uk/setup to get started |
Only Power light on | System is booting, this should last for about 10 seconds after you have plugged the board in |
Power light and WiFi light on |
Sometimes having a space charatcer in your SSID (WiFi network name) can cause issues, try using a network without spaces Some customers have had issues with mesh networks, network extenders, and when the SSID is running on multiple frequencies. For this reason we suggest you use a single 2.4Ghz network directly from your router. |
Power light, WiFi light, and data light on | Everything is working as expected, when there is no other data to display only these lights will be on |
Error light Flashing 2 times | Can't connect to the WiFi network. Check your router is powered and connected to the internet. |
Error light Flashing 3 times | Can't connect to the WiFi network or server. Check your router is powered and connected to the internet. If it is then try disconnecting and reconnecting the power to your board. If this doesn't work after 2 or 3 times then try going through the setup process to verify your WiFi details |
Error light Flashing 4 times | Invalid access key, go through the setup process and verify your access key here |
Error light Flashing 5 times or more | Please contact us for support - support@traintrackr.co.uk |
All lights on | You are in WiFi setup mode, if you don't intend to be in this mode then disconnect and reconnect the power to restart the board. |
Random lights come on and change every minute | The board is working as expected, these are the trains running through the network. We update them every minute as we get data from the transport network. |
Problem | Check |
---|---|
Board cycling through every light | Board ready for setup, goto https://www.traintrackr.co.uk/setup to get started |
Only Power light on | System is booting, this should only take a few seconds |
Power light on, WiFi light flashing | Your board is attempting to connect to your WiFi router |
Power light and WiFi light on, Data light flashing | Your board is connected to your WiFi router and is attempting to connect to our server |
Power light, WiFi light, and Data light on | Everything is working as expected, when there is no other data to display only these lights will be on |
Error light Flashing 2 times | Your board is currently unable to connect to your WiFi network. This situation could be temporary, check to see if your router is powered and running correctly, you can try restarting your board and router if you continue to have issues. |
Error light Flashing 3 times | Your board can't connect to our server, this could be due to internet connectivity issues, if the problem persists try restarting your router. |
Error light Flashing 4 times | Invalid access key, go through the setup process and verify your access key here |
Error light Flashing 5 times or more | Please contact us for support - support@traintrackr.co.uk |
All lights on | You are in WiFi setup mode, if you don't intend to be in this mode then disconnect and reconnect the power to restart the board. |
Random lights come on and change every minute | The board is working as expected, these are the trains running through the network. We update them every minute as we get data from the transport network. |
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